The experience doesn’t end at checkout.
RICARDO brings cooking and entertaining into everyday life through kitchen tools, tableware, gourmet products and its boutiques. Whether a customer shops online or visits a store, the promise is the same: useful products and thoughtful service.
Behind that experience is a different kind of coordination. Suppliers need to deliver the right products. Stock needs to be available in the right location. Warehouse teams need to prepare orders, and customers need a clear path if something needs to be returned.
After a disappointing experience with its third-party logistics provider, RICARDO decided to bring ecommerce fulfillment in-house. The team wanted to regain control over how orders were prepared and deliver the level of care customers expected from the brand.
RICARDO chose Logentic to support that move to self-fulfillment and connect its ecommerce and retail operations.
“There’s so much in here that it will take some of the load off—and at least we have everything in the platform.”
Anicée GessnerDirector, Retail & Restaurants, RICARDO
Earning the trust to bring fulfillment home.
Moving away from a 3PL meant taking responsibility for the whole fulfillment experience: receiving products, organising inventory, preparing orders and getting them to customers. RICARDO needed software and a partner its team could trust.
RICARDO considered Descartes Finale Inventory and chose Logentic. Bringing inventory, shipping and returns together, alongside hands-on support from a local team, gave the brand a practical foundation for its new in-house operation.
The focus is practical: tools warehouse operators can use confidently, continuity from suppliers to returns, and a local team ready to help.
Purchase orders, receiving, inventory, picking, packing, shipping and returns belong to the same customer experience. Logentic gives the team a way to manage that chain together.
Bring the warehouse and boutiques into the same conversation.
RICARDO’s operation spans ecommerce and retail. Its choice of Logentic includes integration with Lightspeed, connecting the commerce environment to the work of fulfillment.
That means looking beyond an individual shipping label. Inventory, incoming stock, order preparation and store needs all influence what the team should do next.
- 01Plan what is coming in. Connect suppliers and purchase orders with receiving and inventory.
- 02Coordinate what goes out. Bring picking, packing and shipping into the same operational flow.
- 03Keep the full order in view. Connect tracking, returns and exchanges with the work that came before.
Make the next action clear.
A platform has to make sense to the people using it throughout the day. RICARDO needed warehouse workflows that operators could understand, with clear steps for receiving, picking, packing and handling exceptions.
Logentic’s interface was part of that choice. The aim is to help the team see what needs attention and carry out the next step without unnecessary handoffs.
For the customer, that work matters in simple ways: the right product, prepared with care, and an order that keeps moving.
Protect the experience—and the margin behind it.
The cost of an order goes beyond postage. Separate subscriptions, repeated data entry and extra handling all add work to an operation.
Bringing workflows into one platform gives RICARDO a way to reduce the number of systems it needs to coordinate. Multi-carrier shipping and operational reporting are also part of the platform selected for the partnership.
The objective is to make fulfillment decisions with a clearer view of the work involved, while protecting the quality of service customers expect from RICARDO.
A local team, involved in the details.
RICARDO works directly with the Logentic team for hands-on guidance and ongoing support. Having a local partner makes it easier to discuss the operation and get practical help.
Bilingual support helps the team work confidently through everyday warehouse questions. The people providing guidance understand the operation and the service RICARDO’s customers expect.
The relationship is built around helping the team adopt the platform and continue improving how the work gets done.
